Terms & Conditions

Our Terms & Conditions outline repair services for devices, pricing, liability limitations, and data protection. Warranty coverage and liquid damage specifics are detailed. We recommend data backup before repair. By using our services, you agree to these terms. For inquiries, contact [email protected] or call 336-763-1905.

Effective Date: 25th, August, 2023.


1. Introduction

The following terms and conditions govern the service provided by Tech Squad Wireless Solutions for the repair of smartphones, tablets, computers, gaming consoles, TVs, and accessories (“Device”) as outlined on the website. In this agreement, “us,” “we,” and “our” refer to Tech Squad Wireless Solutions, and “you” and “your” refer to the customer addressed in the form.


2. Pricing Disclaimer

All prices on our website are subject to change without notice. While we strive for accurate and up-to-date information, errors may occur. If a product is listed at an incorrect price due to errors, we reserve the right to refuse or cancel orders. If a product’s correct price is lower, we will charge the lower amount; if it’s higher, we will cancel the order and notify you.

3. Repair Services

The following Terms & Conditions are applicable on all repairs:

    •  This agreement starts when you sign the online service check-in form and ends when we repair your Device, return it to you, and receive any due payment.
    • We will make reasonable efforts to repair your Device based on available parts and relevant warranties. Our services are carried out with care and skill.
    • High-quality compatible parts will be used for repairs.
    • We may need your Device’s passcode to test before and after the repair. If you choose to keep this private, we can proceed but won’t perform a full check, possibly delaying the service.
    • Estimated repair times are not binding. We aim to return your Device promptly, but complex repairs may take longer.
    • Once repaired, we will notify you for collection. Unclaimed devices may be moved to our warehouse and subject to delivery charges. Unclaimed devices will be recycled after 56 days.
    • If we can’t complete the service or costs exceed estimates, we will inform you. If no fault is found or you reject our estimate, an inspection fee may apply.
    •  Repair costs are calculated based on standard charges.
    • We may keep your Device until all charges are paid, charging for storage if needed.
    • Our service may void manufacturer warranties. For warranty coverage, visit the manufacturer directly. Manufacturer warranties won’t cover accidental damage.
    • Warranty seals may be installed; tampering voids warranty.
    • Warranty terms for repairs and products are detailed above.
    • Warranty is specific to your Device and won’t cover unrelated issues or change of ownership.

4. Liability

Our liability is limited as outlined in this agreement:

    • If we cause irrepairable damage, you’ll receive a refurbished device equal in value to yours. Replacement requires full payment for the service.
    • Data loss is your responsibility; back up before repair. We’re not liable for data loss.
    • Our liability is not excluded for certain situations, e.g., negligence, statutory breach, Consumer Protection Act claims, or fraudulent misrepresentation.
    • We’re not liable for indirect or consequential losses.
    • Claims must be reported within three months of awareness.
    • “Advanced Repairs Workshop” work isn’t guaranteed; 1-month warranty applies.

5. Data Protection

We collect personal data as outlined in our Privacy Policy. You consent to this when using our services.

6. General

    • We’re not responsible for delays beyond our control.
    • Failure to enforce rights isn’t a waiver.
    • This agreement is the entire understanding between us.
    • Changes require written consent.
    • invalid clauses won’t affect the rest.
    • No third-party rights.

8. Website Terms & Conditions

Website use follows these terms:

    • We may modify these terms; your continued use implies acceptance.
    • Website content is protected by copyright and trademark laws.
    • You may link to our site but not in a way that damages our reputation.
    • Links to other sites are for convenience; we’re not responsible for their content.


9. Indemnification

You’ll indemnify us from claims resulting from your violation of this agreement.


9. Copyright, Licenses, and Idea Submissions

    • Site content is protected; copying is prohibited.
    • You grant us a license for submitted materials.